Take photos of any damaged packaging and items and keep any damaged packaging for insurance claims. You may file a claim with the carrier if coverage is available.  Insurance for your package may be purchased at checkout through InsureShield. If you believe your package was stolen please contact your local law enforcement. For additional information please see our Shipping Policy.

Exchanges are processed as returns. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Purchaser is responsible for return/exchange shipping costs.

Please allow 2-3 business days for packages to arrive at your doorstep after they have been marked delivered. If the package does not show up, we recommend calling your local post office or UPS and asking for them to GEO track the exact drop off location. Please check with any neighbors or household members that may have received the package on your behalf. If you believe your package has been stolen, please contact your local law enforcement to file a police report.

You will need the email of the gift purchaser and/or the order number. Without one of these two pieces of information we will not be able to locate the order. The order must meet all our return guidelines to be eligible for a return. Your item(s) will be refunded in the form of a gift card to be used for eligible purchases within one year of the gift card issue date. Please contact us at info@willandivey.com for information on your return.

All Sale items or orders using a 20% or greater code will be considered Final Sale and cannot be returned. Sale items generally end in .99 to indicate a final sale item. 

Gift cards can not be refunded. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in any original packaging. Please do not return items that smell of smoke, or fragrance, with animal hair, that are beyond 30 days of order date, or that are Final Sale. If your return does not meet these requirements your items will be returned to you at your expense.

You must request a return within 14 days of your order date and if accepted, have your return received by us within 30 days of the order date. No exceptions. Refunds for accepted returns will be processed within 5 business days of receipt. A $6.97 restocking fee will be assessed to all returns/exchanges, unless store credit is chosen. 

You may choose store credit or refund to the original payment method in our return center request. Please note that refunds/credits are for the amount paid on product and not for any shipping and handling charges. Return shipping is the sole responsibility of the buyer. Will & Ivey LLC is not responsible for returned items lost in transit.

Please email info @willndivey.com to submit a return. Have the original email address associated with your order and your complete order number handy. Items sent back to us without first requesting a return will not be accepted.

Orders Placed on Facebook & Instagram have a 30 minute cancellation period provided by Meta. Once this time period has passed you are no longer able to cancel your order. Please be advised that once an order is placed on Meta we can no longer make any changes to your order, this includes applying discounts not applied at checkout.

Exchanges are processed as returns. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Purchaser is responsible for return/exchange shipping costs.

Certain types of items cannot be returned due to the nature of the product(s) we will not be accepting returns on swimsuits, rattles, teethers, burp cloths, silicone products or any item(s) of that nature.

Please inspect your order upon reception (even purchases for babies yet to be born) and contact us at info@willandivey.com within 3 days of delivery if the item is defective, missing or if you have received the wrong item. Items past 3 days of delivery can not be returned or refunded. No exceptions. 

We take great pride in curating beautiful clothing that lasts during normal wash and wear when care instructions are followed. On the rare occasion there is a faulty item, please contact us at info@willandivey.com within 30 days of purchasing your product. Please include your order number, detailed photos, and description of the issue. We will evaluate the issue, and if found to be a manufacturing defect we will work to resolve the issue based on case by case. We are not to be held responsible for accidents, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. Keep in mind that certain laundry detergents can be harsh and if directly applied, can cause discoloration of fabrics. Items worn, washed, or otherwise can not be warranted past 30 days of purchase. This includes items purchased for a baby yet to be born. 

All items purchased as imperfect in our Final Sale collections are excluded from this warranty. Imperfections are sold as is and are non returnable and non refundable.

These policies are subject to change.